IT Support Specialist (AI)

Location: Remote across EMEA; preference for candidates near the London office

Salary: £65K–£90K annually; the stated range is expected for U.S. candidates and may vary outside the U.S.

Company

Runway is an AI company building world models that simulate the world by combining art and science.

What you will do

• Handle help-desk tickets, including password resets, access provisioning, and Slack, Google Workspace, and Zoom troubleshooting.
• Manage the device lifecycle, including laptop procurement, provisioning, configuration, shipping, offboarding, returns, and asset inventory.
• Run employee onboarding and offboarding by creating accounts, applying security profiles, and preparing access and communications.
• Administer Google Workspace, including users, groups, aliases, licenses, and CLI-based tools.
• Maintain endpoint compliance, security policies, access controls, device trust, corporate software, and SaaS licenses.
• Support office networking and AV, train employees, maintain documentation, and contribute to IT, security, infrastructure, and automation projects.

Requirements

• Experience in IT support, help desk, or an internal technical support function.
• Strong macOS troubleshooting skills, including profile management and terminal usage.
• Familiarity with Google Workspace administration or the ability to learn it quickly.
• Working knowledge of DNS, DHCP, LAN/WAN networking, endpoint security, encryption, and access controls.
• Strong written communication and the ability to work independently in a remote environment.
• Curiosity about systems, automation, and practical technical problem-solving.

Nice to have

• Experience with MDM platforms.
• Exposure to AWS, GCP, infrastructure as code, or zero-trust networking.
• Scripting experience with Python, Bash, or JavaScript.
• Experience with SOC2, ISO 27001, GDPR, or international IT regulations.

Culture & Benefits

• Remote work across EMEA with support coverage for additional time zones.
• Opportunity to help establish the company’s international IT function.
• Scope to move from help-desk support into endpoint management, security, infrastructure, automation, and IT project leadership.
• Inclusive workplace focused on equal opportunity and pay equity.