IT Support Specialist (AI)

Location: Chicago, Illinois, United States; hybrid role

Salary: $60,000–$80,000 annually for work performed from Illinois. Compensation may vary for California, Colorado, and New York.

Company

hirify.global develops precision medicine and healthcare technology that connects real-world evidence with clinical insights for cancer care.

What you will do

• Respond to, track, and resolve end-user IT requests through ServiceNow and Zendesk.
• Troubleshoot Windows and macOS devices, peripherals, basic network connectivity, and VOIP systems.
• Administer employee accounts, including onboarding, offboarding, password resets, and identity management through Active Directory, Okta, and Google Admin.
• Configure, deploy, and maintain computers and laptops using MDM applications and inventory tracking.
• Support endpoint security, antivirus and malware protection, AV equipment, and conference room technologies.
• Document solutions, create self-service guides, collaborate with IT teams, and coordinate with software and hardware vendors.

Requirements

• At least 2 years of experience in IT or a relevant customer service troubleshooting role.
• Associate’s degree in IT or Computer Science, or equivalent hands-on experience.
• Proficiency supporting both macOS and Microsoft Windows.
• Experience with SaaS products, collaboration tools, ticketing systems, basic network troubleshooting, and enterprise identity management.
• Strong problem-solving, customer service, verbal communication, written communication, and technical documentation skills.
• Ability to support remote, on-site, and hybrid users in a fast-paced work environment.

Nice to have

• Familiarity with Microsoft SCCM or scripting languages such as PowerShell and Python.
• ITIL Foundation or CompTIA A+ certification.

Culture & Benefits

• Work with technology supporting precision medicine and cancer care.
• Collaborate across cross-functional IT groups and external vendors.
• Benefits may include incentive compensation, restricted stock units, medical coverage, and other benefits depending on the position.