IT Service Desk Technician Level 1

TL;DR

IT Service Desk Technician Level 1 (System Engineering): Providing L1/L2 technical support for hardware, software, and office infrastructure across international locations with an accent on user experience and process efficiency. Focus on managing laptop inventory, troubleshooting A/V and networking equipment, and administering enterprise platforms like M365 and Google Workspace.

Location: Must be based in London, UK (Hybrid: 3-4 days on-site in London, occasional travel to Paris).

Salary: £35,000 per annum.

Company

hirify.global is a data-driven marketing agency that helps brands build personalized relationships with consumers through engineered marketing and CRM solutions.

What you will do

• Provide 1st and 2nd line support for users in London and Paris offices.
• Diagnose and resolve hardware and software issues including laptops, printers, and A/V equipment.
• Manage laptop inventory, including setup, storage, and dispatching.
• Administer company-wide systems such as Google Workspace, Microsoft Entra ID, InTune, and Kandji.
• Maintain tidy and functional desk cabling and server room environments.
• Proactively identify and implement improvements to IT support processes.

Requirements

• Must have right to work in the UK (no long-term sponsorship available).
• Experience in 1st and 2nd line support within Microsoft, Apple, and Google environments.
• Proficiency in Windows and MacOS hardware and OS troubleshooting.
• Knowledge of Microsoft 365 and Google Workspace administration.
• Experience with office networking technologies and meeting room A/V systems.
• Ability to work on-site in London 3-4 days per week.

Nice to have

• Experience managing users in Entra ID, InTune, or Kandji.
• Familiarity with IT helpdesk ticketing systems like Freshservice.

Culture & Benefits

• 25 days annual leave (increasing to 28) with option to buy more.
• Hybrid working model with 'Work from Anywhere' allowance for 4 weeks per year.
• Flexible start and finish times.
• Healthcare cash plan and company pension contributions.
• Home broadband and WFH equipment reimbursements.
• Weekly free breakfast and regular paid social events.