IT Support Analyst (Windows)

Location: Paris, France; four days per week in the Paris office. The role operates within a hybrid model, with at least 60% of working time in the office over a 12-week period.

Salary: €45,000–€50,000 per year.

Company

hirify.global is a rail and coach travel technology company enabling travellers to find and book tickets through its mobile app, website, and B2B partner channels.

What you will do

• Monitor ITSM dashboards, manage ticket lifecycles, report on workloads, and resolve incidents within SLA.
• Provide first-line technical support through the ITSM platform, collaboration applications, and the onsite Tech Bar.
• Manage IT assets, including inventory, hardware refreshes, secure disposal, laptop builds, and asset retrieval.
• Support joiner and leaver processes, including IT inductions, IAM compliance, deprovisioning, and process improvements.
• Maintain meeting room audio/video conferencing services and provide technical support for internal events.
• Contribute to security, audit, compliance, knowledge management, documentation, and automation initiatives.

Requirements

• Solid enterprise experience with Windows 11 and the Apple ecosystem, plus working knowledge of Android and Linux.
• Experience with MDM strategies and deployments, including Jamf and Intune, as well as Autopilot and MFA.
• Knowledge of M365, Slack, Atlassian products, SaaS solutions, cloud migration, Active Directory, and Azure Active Directory.
• Understanding of TCP/IP, DNS, DHCP, LAN, WAN, wireless networks, PowerShell or Windows command line, Apple scripting, and Bash.
• Experience with ITSM ticketing, lifecycle management, reporting, video conferencing systems, platform integrations, and SSO/SAML.
• Proactive customer-focused approach, ability to work autonomously, prioritize business continuity, and work onsite according to business needs.

Nice to have

• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).
• Apple certifications such as ACSP, ACTC, or Jamf 100.
• CompTIA A+ certification.
• Experience with cloud printing solutions.

Culture & Benefits

• Hybrid working model with a 28-day work-from-abroad policy.
• Private healthcare and dental insurance, family-friendly benefits, and extra festive time off.
• Personal learning budgets, regular learning days, transparent pay bands, and defined career paths.
• Two-for-one share purchase plans and an electric vehicle scheme.
• Inclusive, collaborative culture focused on customer experience, teamwork, ownership, and sustainable travel.