Inbound Contacts Representative (Healthcare)

Location: Work at Home in Wisconsin; must reside in the Central or Eastern Time Zone. Remote work is required, with occasional travel to hirify.global offices for training or meetings. A dedicated workspace and reliable internet with at least 25 Mbps download and 10 Mbps upload are required.

Salary: $39,000–$49,400 per year.

Company

hirify.global provides health insurance and healthcare services to people with Medicare, Medicaid, families, individuals, military personnel, and communities across the United States.

What you will do

• Handle 40 or more inbound calls each day from members and healthcare providers.
• Answer benefit questions, resolve service issues, and address general inquiries.
• Resolve routine to moderately complex issues using established guidelines and workflows.
• Document interactions, actions, and outcomes clearly and accurately in internal systems.
• Assess issues across multiple systems, identify cases requiring escalation, and complete appropriate handoffs.
• Meet quality, productivity, customer experience, and compliance expectations.

Requirements

• At least 2 years of customer service experience.
• Residence in the Central or Eastern Time Zone is required.
• Experience documenting customer issues in detail and interpreting customer requests.
• Experience assessing support requests in multiple systems and escalating them based on severity.
• Ability to work effectively in a performance-focused, back-to-back call center environment.
• Training attendance is mandatory, with no time off permitted during the six-week training period.

Nice to have

• Associate or bachelor’s degree.
• Previous inbound call center experience.
• Healthcare or insurance industry experience.
• Fluency in Spanish.

Culture & Benefits

• Remote work with required camera use during training and certain leadership meetings.
• Training begins in October 2026 and runs for up to six weeks, Monday through Friday, from 8:30 AM to 5:00 PM Eastern.
• After training, an 8-hour shift is assigned between 8:00 AM and 9:00 PM Eastern, Monday through Friday.
• Medical, dental, vision, 401(k), paid time off, holidays, parental and caregiver leave, disability coverage, and life insurance.
• Perfect attendance is expected during training and the nesting period; no time off is permitted during the first 90 days.