Concierge - Call Center (Remote, $18/hour)

Location: United States; Remote

Salary: $18/hour

Company

hirify.global provides managed clinical, virtual, fitness, and wellness programs and services.

What you will do

• Respond to member, patient, consumer, provider, and practitioner inquiries by phone, email, chat, and other digital platforms.
• Verify program eligibility, provide accurate program information, enroll participants, and maintain confidential records.
• Coordinate new and recurring appointments while navigating licensure requirements, time zones, and program prerequisites.
• Guide participants through pre-visit requirements, online access, equipment setup, and technical troubleshooting.
• Determine member cost-sharing obligations, facilitate payments, and assist with access-to-care, scheduling, and claims issues.
• Support virtual physical and occupational therapy programs by reviewing therapist licensing and certification documentation.

Requirements

• High School Diploma or GED certificate.
• At least 1 year of call center or customer service experience, preferably in managed care or healthcare.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and SharePoint.
• Ability to learn and use multiple internal and external systems, platforms, and tools.
• Strong customer service, listening, interpersonal, organizational, multitasking, analytical, and time-management skills.
• Ability to work from home in the United States with a designated work area, company-provided equipment, and a reliable internet connection of at least 50 Mbps download and 10 Mbps upload.

Nice to have

• Three years of general office experience, including administrative support and project management.
• Experience in a managed care or healthcare environment.

Culture & Benefits

• Remote training and work-from-home environment.
• Company-provided technology equipment.
• Collaboration through team meetings and continuous improvement initiatives.
• Work involves maintaining strict confidentiality and compliance with legal, privacy, and organizational standards.