Bilingual Agent Support Associate (Healthcare)

Location: Remote USA; schedules fall within Monday–Friday, 9:00 AM–10:00 PM ET, with seven-day coverage during AEP from October 15 through December 7.

Salary: $24–$27 per hour

Company

hirify.global provides an integrated healthcare platform and Medicare Advantage services focused on improving the health and well-being of older Americans through data, AI, clinical care, and member support.

What you will do

• Respond to broker calls and Agent Portal messages about hirify.global plans, benefits, enrollment, and support processes.
• Assist with application submissions, status checks, effective dates, plan changes, eligibility questions, and post-enrollment issues.
• Investigate and resolve broker issues using multiple systems, tools, resources, and AI-enabled technology.
• Coordinate with Enrollment, Contracting, Commissions, Member Services, Sales Operations, and Compliance teams.
• Document interactions accurately, identify recurring issues, and escalate opportunities for process improvement.
• Support seasonal initiatives and temporarily assist other teams through the Snowbird Program.

Requirements

• Bachelor’s degree or equivalent experience in healthcare or a related field.
• At least 2 years of customer service or support experience.
• Bilingual English and Spanish communication is required.
• Excellent verbal and written communication, strong attention to detail, and a focus on accuracy and continuous improvement.
• Ability to balance multiple priorities, adapt to changing processes, and work effectively in a fast-paced environment.

Nice to have

• Experience supporting external partners, clients, or customers in a fast-paced environment.
• Medicare Advantage or healthcare operations experience.
• Experience with data entry and navigating multiple systems.
• Ability to work independently while collaborating effectively.

Culture & Benefits

• Employer-sponsored health, dental, and vision plans with low or no premium.
• Generous paid time off and a parental leave program.
• $100 monthly mobile or internet stipend.
• Stock options for all employees and bonus eligibility for eligible roles.
• 401(k) program and opportunities to broaden experience through seasonal cross-functional assignments.
• Focus on diversity, collaboration, and a safe, supportive work environment.