Sr. Process Manager (Process Improvement)

Location: Hybrid position requiring candidates to be located near a hirify.global hub in Dallas, Texas; Atlanta, Georgia; Phoenix, Arizona; or Bloomington, Illinois, with 50% of time in the office and 50% working from home. Travel may be required, including work outside the domicile location and irregular hours.

Salary: $137,000–$179,000 per year, plus potential yearly incentive pay of up to 24% of base salary.

Company

hirify.global provides insurance and financial services while using technology to improve customer and community experiences.

What you will do

• Lead complex, end-to-end process design initiatives across contact centers and departments within Claims operations.
• Direct process improvement work and provide expertise in benchmarking, business process analysis, change management, and measurement.
• Monitor operational results, analyze metrics, identify root causes, and develop action plans to address performance and workflow gaps.
• Define requirements and manage prioritization for technology that improves efficiency, insights, and controls.
• Develop process accountability frameworks, performance measures, and targets for business leaders.
• Partner with business stakeholders, Public Affairs, HR&D, and other departments to implement change and communicate progress.

Requirements

• At least 6 years of experience in process or project management.
• At least 2 years of experience leading cross-functional teams.
• Strong Claims and/or process improvement experience.
• Ability to use data for recommendations and present clearly in written and oral formats.
• Bachelor’s degree required; an MBA or other advanced degree is preferred.
• Lean Six Sigma, Agile, or Project Management certification.

Culture & Benefits

• Standard 38:45-hour work week with a focus on work-life balance.
• Health, dental, vision, telemedicine, mental health, and wellbeing programs.
• Training, tuition assistance, employee resource groups, and mentoring.
• Paid time off, holidays, parental leave, life leave, bereavement leave, and community service or education support days.
• Retirement planning, financial coaching, and a 401(k) plan with company contributions of up to 7% of salary.
• Annual raises, bonuses, matching gifts, grants, and employee assistance programs.