IT Manager, End User Services (Desktop Support - Onsite)

Location: Onsite in Fremont, California, United States. Travel up to 10%.

Salary: $98,100–$143,000 base salary per year.

Company

hirify.global develops precision-engineered data storage solutions for businesses and consumers.

What you will do

• Lead, coach, mentor, and develop a team of desktop support professionals.
• Own daily End User Services operations, including incidents, requests, escalations, queue health, SLAs, and backlog management.
• Lead endpoint and workplace technology services covering Windows 11, Microsoft 365, Teams, Entra ID, Intune, Autopilot, endpoint security, conference rooms, and collaboration systems.
• Oversee endpoint deployments, refreshes, upgrades, migrations, asset inventory, procurement, and hardware lifecycle planning.
• Partner with Security, Infrastructure, Network Engineering, Facilities, HR, Procurement, and business stakeholders on site services and workplace technology initiatives.
• Lead site-level IT projects, vendor relationships, security improvements, automation, and service quality initiatives.

Requirements

• Experience in End User Services, Desktop Support, IT Operations, or enterprise technical support environments.
• People leadership experience managing and developing technical support teams.
• Strong knowledge of enterprise desktop and endpoint management, Windows 11, Microsoft 365, Teams, Entra ID, Active Directory, and endpoint security.
• Experience with Intune, Autopilot, MECM/SCCM, JAMF, or equivalent endpoint management platforms.
• Experience with ITSM, incident, change, problem, asset management, reporting, analytics, compliance, and vulnerability remediation.
• Strong written and verbal English communication skills, including executive-level communication, are required.

Nice to have

• Microsoft Modern Workplace, Microsoft 365, Endpoint Management, Security, ITIL, HDI, CompTIA, or related certifications.
• Experience supporting global or multi-site End User Services organizations.
• Experience with executive support, AV technologies, conference rooms, hybrid workplaces, Microsoft Copilot, AI-enabled workplace technologies, budgeting, procurement, and vendor management.

Culture & Benefits

• Full-time onsite work at a Gold LEED-certified Fremont product-design campus.
• Medical, dental, vision, and life insurance, disability coverage, 401(k), employee stock purchase plan, HSA, dependent care, and healthcare spending accounts.
• Paid time off, 12 holidays, at least 48 hours of paid sick leave, and 16 weeks of paid parental leave.
• On-site fitness center, wellness programs, gaming rooms, social activities, and community volunteering opportunities.
• The role is not eligible for visa sponsorship.