Senior Manager of CRM Delivery (CRM)

Location: Remote within the United States, except California. Travel up to 20% may be required, and onsite interviews or in-person onboarding may be required for identity verification.

Company

hirify.global provides secure technology, digital banking, and payments solutions for community banks and credit unions.

What you will do

• Define and execute the strategic roadmap for enterprise CRM and customer engagement platforms.
• Lead platform enhancements, new capabilities, workflow automation, self-service experiences, and CRM modernization initiatives.
• Partner with business stakeholders, technology teams, and executives to translate organizational priorities into product roadmaps and investments.
• Lead multidisciplinary teams across CRM development, administration, release management, architecture, and support.
• Establish governance aligned with enterprise architecture, security, privacy, data governance, and regulatory requirements.
• Manage planning, budgets, vendor renewals, platform lifecycle investments, adoption, operational health, and continuous improvement.

Requirements

• At least 7 years of experience leading enterprise CRM transformation initiatives, including platform modernization, process improvement, and organizational change.
• At least 3 years of formal people leadership experience managing direct reports.
• Must be able to work remotely within the United States, excluding California.
• Immigration sponsorship and support are not available; applicants must not require current or future immigration support.
• Ability to travel up to 20% for meetings, training, or conferences.
• Experience with enterprise CRM delivery, stakeholder partnership, roadmap planning, and operational improvement.

Nice to have

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field.
• Experience with Salesforce, ServiceNow, Microsoft Dynamics 365, or similar cloud CRM and workflow platforms.
• Experience in regulated environments with security, compliance, and data governance requirements.
• Experience managing vendors, budgets, and strategic technology investments.
• Familiarity with AI-enabled automation, workflow optimization, or customer engagement technologies.

Culture & Benefits

• Comprehensive benefits supporting physical, mental, and financial health.
• Culture centered on collaboration, accountability, inclusion, sustainability, and community impact.
• Work focused on technology modernization, secure data access, fraud mitigation, and seamless integration for financial institutions.
• Commitment to continuous learning, professional development, and employee wellbeing.