Technical Account Manager (Salesforce)

Location: Remote within the United States; must live and work from the US. The role requires 10% travel and an in-person interview component.

Salary: $80,000–$90,000 annually, depending on experience.

Company

hirify.global provides secure Salesforce release management tools that help regulated organizations adopt continuous delivery.

What you will do

• Build customer success plans with clear objectives, milestones, and measurable KPIs.
• Understand customer architectures, workflows, business requirements, and technical use cases to recommend solutions.
• Drive product adoption, license utilization, purchase-to-value outcomes, renewals, and customer advocacy.
• Partner with Support and Engineering on technical issues, enhancement requests, escalations, root-cause analysis, and resolution paths.
• Guide customers through upgrades, releases, new features, and implementation changes.
• Share customer feedback and product usage insights to support roadmap and service improvements.

Requirements

• Must be a US citizen or permanent resident and live and work from the United States.
• H1B and other work visa holders do not qualify; the role may require obtaining a Government Security clearance.
• Experience in a customer-facing technical role supporting cloud-based or SaaS technology.
• Strong presentation, written, verbal, customer communication, and technical documentation skills.
• Working knowledge of Salesforce, JIRA, Git, software development concepts, APIs, source control, CI/CD, release management, and cloud architectures.
• Bachelor's degree in a relevant field or equivalent practical experience, with experience in Technical Account Management, Customer Success, Solutions Engineering, Technical Support, Professional Services, Salesforce, or DevOps preferred.

Culture & Benefits

• 100% remote work within the United States.
• Opportunity to collaborate with Sales, Support, Professional Services, Engineering, Renewals, and Partners.
• 10% travel is required.
• Work focused on customer value, adoption, retention, and continuous product improvement.