Technical Customer Support Engineer (ClickHouse)

Location: EMEA (Remote)

Company

ClickHouse is a fast-growing cloud data company building real-time analytics, data warehousing, observability, and AI workload solutions.

What you will do

• Support and guide ClickHouse users, customers, and prospects through cases, chat, Slack, community channels, calls, and video meetings.
• Triage technical support tickets and provide professional guidance within required SLAs, including on-call coverage.
• Develop solutions for ClickHouse Cloud and open-source ClickHouse and share them through documentation, knowledge bases, blogs, meetups, webinars, and training.
• Support pre-sales and post-sales activities, including technically complex proofs of concept with the Go To Market team.
• Collaborate with Support Services, Engineering, Product Management, and Go To Market teams to define improvements and functionality required by customers.
• Mentor colleagues and share technical knowledge with users and customers while building trusted relationships.

Requirements

• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or relevant domains such as SQL databases, OLAP, cloud-native SaaS, and distributed systems.
• Previous technical experience as a Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
• Availability for the scheduling required to provide high-quality 24x7 support in a global environment.
• Ability to work fully remotely with reliable connectivity.
• Strong communication, teamwork, empathy, curiosity, and problem-solving skills.

Nice to have

• Experience with ClickHouse, open-source technologies, or open-source communities.
• Experience with Azure, GCP, or AWS.
• Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ.

Culture & Benefits

• Remote-friendly and globally distributed work environment operating across more than 20 countries.
• Employer contributions toward healthcare.
• Stock options for new team members.
• Flexible time off in the US and generous leave entitlement in other countries.
• $500 home office setup allowance for remote employees.
• Opportunities to participate in company-wide offsites and global gatherings.