Technical Support Engineer - Cloud (Remote, ROU)

Location: Romania - Remote

Company

Cybersecurity company providing an AI-native, cloud-native platform for protection against cyberattacks.

What you will do

• Resolve customer problems through telephone, email, chat, and remote access.
• Investigate technical issues, identify root causes, provide action plans, and own cases through resolution.
• Support customers with integrating, deploying, and maintaining the cloud service.
• Document customer feedback, product bugs, escalations, and new technical knowledge.
• Collaborate with internal stakeholders and Engineering to resolve escalated product issues.
• Lead technical knowledge sharing and contribute to support process improvements.

Requirements

• Bachelor’s degree or equivalent.
• 2+ years of customer support, technical support, system administration, or a related customer-facing role.
• Technical expertise with Windows, Mac, or Linux platforms, including Windows services and workstation, operating-system, and network troubleshooting.
• Experience supporting and deploying cloud technologies such as AWS, Azure, or GCP.
• Expertise in troubleshooting Kubernetes and containers.
• Strong customer service, communication, analytical, organizational, and independent problem-solving skills, plus experience using AI technologies to improve workflows and decision-making.

Nice to have

• Experience with Linux, APIs, hybrid environments, Splunk, or security applications such as antivirus, VPN, firewalls, and proxies.
• Experience supporting kernel-level security solutions.
• Relevant AWS or Google Cloud certification.

Culture & Benefits

• Remote-first culture with autonomy and flexibility.
• Competitive compensation and equity awards.
• Physical and mental wellness programs, vacation, and holidays.
• Paid parental and adoption leave.
• Professional development opportunities, employee networks, and volunteer opportunities.