14 часов назад
Professional Technical Support Engineer (SQL, MSSQL, PostgreSQL, API, Scripting, AWS or Azure, Customer Support)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Professional Technical Support Engineer (SQL, MSSQL, PostgreSQL, API, Scripting, AWS or Azure, Customer Support): Diagnosing and resolving complex customer issues across SaaS platforms, APIs, databases, integrations, and cloud infrastructure with an accent on root cause analysis, incident response, and customer advocacy. Focus on troubleshooting web technologies and system architectures, coordinating engineering and vendor escalations, and improving support documentation and processes.
Location: Taguig City, Philippines. Hybrid setup with 10 days of return-to-office per month; graveyard shift aligned with US business hours.
Company
connects technology vendors, partners, and businesses through its global IT ecosystem and Xvantage digital platform.
What you will do
- Respond to complex technical service requests from customers and resellers by phone and email.
- Diagnose, troubleshoot, and resolve issues across software, APIs, integrations, databases, cloud services, and hardware solutions.
- Reproduce issues, perform root cause analysis, and collaborate with engineering on bug fixes and feature requests.
- Lead or support incident response and participate in an on-call rotation for critical issues.
- Maintain runbooks, FAQs, technical documentation, and accurate issue records in internal tracking systems.
- Identify support trends, triage escalations, and coordinate with product, engineering, development, and vendor teams to meet service-level objectives.
Requirements
- 4–7+ years of experience in technical support, solutions engineering, or a similar customer-facing technical role.
- Deep experience with SaaS platforms, APIs, databases, scripting, cloud services, networking, or system integrations.
- Experience with Apache, IIS, MySQL, MSSQL, PostgreSQL, DNS, HTTP, HTTPS, SSL, FTP, JSON, REST, and OAuth.
- Basic experience with Linux environments and familiarity with web servers, databases, and system architecture.
- Strong troubleshooting, analytical, problem-solving, prioritization, and professional communication skills.
- Fluent English and flexibility to work weekends and later hours supporting a 24x7 business are required.
Nice to have
- ITIL or Microsoft Azure certification.
- Hands-on experience with AWS, Azure, or GCP.
- Scripting experience with Bash, Python, PowerShell, or PHP.
- Exposure to Docker, Kubernetes, Jira, and Confluence.
Culture & Benefits
- Hybrid work arrangement with 10 return-to-office days per month.
- Opportunity to support a global technology ecosystem and work across multiple cloud and hardware solutions.
- Collaboration with product, engineering, customer-facing, and vendor teams.
- Focus on customer success, continuous improvement, and exceptional technical support.
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