Technical Support Engineer (AI)

Location: Remote - APAC

Company

Factory develops a developer-centric platform for autonomous software engineering.

What you will do

• Resolve customer challenges involving architecture, performance, recovery, security, and platform operations.
• Represent customer needs to product management and engineering teams.
• Build tools for performance benchmarking, diagnostics, and automation.
• Develop deployment and operational-excellence playbooks.
• Collaborate with customer success, growth, and engineering on scalable processes and data-informed dashboards.

Requirements

• Proficiency in one or more modern programming languages, such as Python, Go, Java, C++, or JavaScript/Node.js.
• Experience administering large-scale production environments, including hardware, operating systems, networks, firewalls, load balancers, and cloud platforms.
• Excellent written and verbal communication skills and a strong commitment to customer success.
• Strong diagnostic skills, sound judgment, teamwork, and the ability to learn new technical skills quickly.

Nice to have

• Experience with AI/ML or enterprise software, especially B2B SaaS.
• Experience at startups or in high-growth environments building processes and tools from scratch.
• Familiarity with observability tools, automation frameworks, or CI/CD pipelines.
• Basic coding or scripting experience beyond the primary programming language.

Culture & Benefits

• Full-time remote work for candidates in the APAC region.
• Opportunity to work closely with leadership and technical teams while shaping autonomous software delivery.
• Self-directed, curious, and collaborative working environment.