Technical Support Engineer (Zabbix)

Salary: €2,000–€3,600 gross per month, depending on skills, experience, and overall fit.

Company

hirify.global develops an open-source observability platform used to monitor cloud environments, networks, applications, services, and IoT devices.

What you will do

• Provide technical support and consultation to customers worldwide through remote and on-site engagement.
• Analyze customer needs, troubleshoot complex issues, and recommend effective solutions.
• Proactively identify recurring problems and help prevent them in the future.
• Contribute to technical specifications and document delivered solutions.
• Train existing and prospective customers to use hirify.global monitoring software.
• Develop expertise in current IT technologies and communicate with major global IT companies.

Requirements

• Higher education in IT or an exact science.
• Good knowledge of and interest in Linux.
• Experience with MySQL and/or PostgreSQL database engines.
• Experience with cloud platforms such as AWS, Google Cloud, or Azure.
• Excellent communication skills, a client-oriented approach, responsibility, and willingness to learn.
• Very good English.

Nice to have

• Knowledge of SNMP, SQL, network stack, and LAMP stack.

Culture & Benefits

• Collaborative, inclusive, and supportive working environment.
• Ownership, idea sharing, and opportunities to grow technical expertise.
• Learning opportunities and professional development support.
• Flexible ways of working and initiatives supporting employee well-being.