Level 2 Technical Support Engineer

Level 2 Technical Support Engineer

Company

Eventus Systems, Inc.

Conditions

6 days agoSenior United States Remote Full Time Customer Support Jobs by Eventus Systems, Inc.

Eventus Systems, Inc. Eventus Systems, Inc. provides the Validus platform for multi-asset trade surveillance, market-risk controls, algorithmic-trading monitoring, and transaction monitoring. It serves banks, broker-dealers, digital-asset venues, exchanges, regulators, prediction markets, and proprietary trading firms. Series A Company intelligence Austin, USA Funding history Seed ($2.2M) Series A ($11M) Investors Coinbase Ventures gener8tor liveoak-venture-partners chimera-securities csa-partners Projects Frank AI AI Agent Validus Onchain Compliance and Investigations About Eventus Systems, Inc. Eventus Systems, Inc. is a financial-regulatory technology company offering Validus, a multi-asset platform for trade surveillance, market-risk controls, algorithmic-trading monitoring, and transaction monitoring. The platform provides customizable procedures, real-time alerts, investigative tools, reporting, automation, and data integration to help trading organizations identify market abuse, meet regulatory requirements, and manage operational risk. Eventus serves banks, broker-dealers and intermediaries, centralized digital-asset exchanges, market venues and regulators, prediction markets, and proprietary trading firms. View jobs by Eventus Systems, Inc.

Skills

Ai Bash Claude Clickhouse Copilot Devops Gemini Json Linux Market Abuse Market Data Oracle Python Reference Data Sql Systems Engineering Technical Support Trade Lifecycle Trade Surveillance Troubleshooting Unix Xml

Candidate Availability

America/Denver · Preferred America/Los_Angeles · Preferred UTC-5 · Preferred Remote · United States · Required Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will own complex escalated customer tickets from investigation through resolution. You will monitor production systems and alerts, support critical incidents, coordinate with global support colleagues, and work with Engineering and Infrastructure to reproduce and resolve defects. You will build diagnostic scripts, create troubleshooting documentation, and clearly communicate technical findings to clients and engineers.

Requirements

• Troubleshooting in support, DevOps, or systems engineering
• Configuration management
• JSON
• XML
• SQL
• Oracle
• ClickHouse
• Linux
• Unix
• Python
• Bash
• vi
• less
• trade lifecycle
• market data
• reference data
• Technical communication
• AI tool
• Copilot
• Claude
• Gemini
• trade surveillance
• market-abuse concepts
• Mountain or Pacific timezone availability or willingness to work 12–8 EST

Responsibilities

• Monitor incidents, service requests, production issues, and operational alerts
• Coordinate ticket response and handovers with Level 1 and global Level 2 support
• Own complex tickets through investigation, root-cause analysis, and resolution
• Provide advanced support for critical production incidents
• Build scripts and diagnostic tools for recurring investigations
• Partner with Engineering and Infrastructure to reproduce defects and drive fixes
• Convert recurring findings into documentation and proactive monitoring
• Manage, categorize, unblock, flag, and close escalated tickets
• Support global shift handovers for open issues

Benefits

• Fully remote work
• Stock options
• Health, dental, vision, and disability coverage
• Unlimited PTO
• Flexible work arrangement

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