Global Capital Markets Client Administrator II - Loan Agency

Location: Chicago, IL; other acceptable locations include Baltimore, MD, and Minneapolis, MN, United States

Salary: $24.87–$41.45 hourly (USD)

Company

M&T Bank provides banking and loan market solutions, including administrative and collateral agent services for institutional clients.

What you will do

• Administer syndicated and private credit loans, including onboarding, debt service payments, fundings, reprices, amendments, and terminations.
• Review trade documents, resolve discrepancies, and process executed assignments and trades in the loan system.
• Partner with relationship managers and internal stakeholders to oversee portfolios and resolve issues.
• Liaise with clients and external parties, responding to requests and questions while providing high-quality service.
• Support special projects and process improvement initiatives.
• Follow risk, regulatory, and internal control standards, escalating risk-related issues when necessary.

Requirements

• At least 5 years of relevant work experience with direct client contact.
• At least 4 combined years of higher education and/or work experience.
• Exposure to Loan Agency and/or Loan IQ.
• Strong customer service, verbal, and written communication skills.
• Ability to resolve issues, build client relationships, and work with internal administrative support areas.
• Strong analytical ability, integrity, professionalism, and interpersonal skills.

Nice to have

• Bachelor’s degree in Finance, Business, Economics, or Accounting.
• Experience with Loan Agency or LoanIQ.
• CCTS certification for a corporate trust focus.
• Experience with pertinent software applications and working in a team environment.

Culture & Benefits

• Fast-paced environment with opportunities for career advancement.
• Focus on high-touch client service and continuous process improvement.
• Commitment to fair, competitive, and market-informed compensation.