Device Enablement Specialist I (Remote Patient Monitoring)

Location: Fully remote, U.S.-based position. Full-time hourly role with 8-hour weekday shifts between 8:00 a.m. and 7:00 p.m.; weekend shifts may be added in the future. Travel is 10% or less.

Company

hirify.global supports ChartSpan’s legacy remote patient monitoring population through healthcare technology and patient support services.

What you will do

• Schedule, coordinate, confirm, and conduct phone-assisted installation appointments for remote patient monitoring equipment.
• Configure devices and connections, including cellular, modem, broadband, pairing, software, applications, and related systems.
• Provide technical support and level 2 issue resolution through phone, email, and other electronic channels while meeting service level agreements.
• Use the Company’s Management Console and Validic Impact platform to support healthcare technology and maintain accurate data records.
• Create support accounts, tickets, and Return Management Authorizations for faulty equipment returned to manufacturers.
• Identify operational issues, suggest improvements, contribute to training materials, and maintain high-quality patient experiences.

Requirements

• High school education, GED, or equivalent education and experience.
• Certified Medical Assistant or Certified Nursing Assistant certification required.
• At least two years of call center, service desk, or customer support experience required.
• Experience with IT and office automation applications, email, and web browsers.
• Strong verbal and written communication, interpersonal, organizational, problem-solving, and attention-to-detail skills.
• Ability to work independently and collaboratively, learn new technology quickly, type accurately, and communicate with nontechnical users.

Nice to have

• At least one year of experience supporting hardware and software issues.
• At least one year of remote patient monitoring experience.
• Experience in healthcare, SaaS, or third-party logistics.
• Experience with Microsoft Office and Google Workspace.
• Ability to mentor less-experienced colleagues.

Culture & Benefits

• Fully remote work environment with weekday scheduling and potential future weekend shifts.
• Continuous formal and self-paced training on current and future health monitoring technology.
• Work focused on patient experience, service quality, accountability, and continuous improvement.
• Role involves prolonged computer work and repetitive handling of medical devices and phone controls.