Customer Experience Specialist I

Location: Remote within the United States; work is performed from the colleague’s home.

Salary: $19.04–$28.56 USD

Company

hirify.global provides care coordination products and services that help injured workers receive the care they need.

What you will do

• Vet client requests and determine customer-specific processing parameters.
• Complete workflow documents, product mapping, and implementation requirements.
• Set up hirify.global products, services, procedures, forms, reports, and related processes for clients.
• Coordinate readiness reviews and implementation activities with clients, sales, and operations.
• Resolve implementation errors and coordinate system, data, and balancing changes.
• Guide clients and sales representatives, troubleshoot issues, and support new procedures during implementation.

Requirements

• Bachelor’s degree in business or a related major, or an equivalent combination of education and experience.
• Ability to analyze and solve problems using learned techniques and tools.
• Ability to translate client requirements into technical specifications and communicate with technical staff.
• Strong communication, negotiation, documentation, analytical, and technical skills.
• Ability to work independently and collaboratively, manage multiple tasks, and maintain attention to detail.
• Ability to work from a home office and operate computer and office equipment for extended periods.

Nice to have

• 2–3 years of healthcare experience in ancillary services.
• Advanced working knowledge of hirify.global products and the industries in which hirify.global competes.

Culture & Benefits

• Remote-first work environment with work-from-home flexibility.
• At least 18 paid time-off days, plus 8 company holidays and 2 personal days annually.
• Medical, dental, vision, and pet insurance.
• 401(k) matching, company-paid life insurance, and short- and long-term disability coverage.
• Colleague Assistance Program with free counseling and financial services.
• Financial assistance through the hirify.global Foundation during unexpected hardships.