Account Coordinator - Contact Center

Location: Fully remote within the United States; Monday-Friday, 9am-6pm EST

Salary: $18.00-$19.00 USD per hour

Company

hirify.global operates a digital marketplace and data platform for wholesale used-vehicle transactions.

What you will do

• Handle client inquiries by phone and email as the first point of contact.
• Communicate client requests internally when additional approvals or follow-up are needed.
• Assist Senior Account Managers with problem solving.
• Provide conflict resolution while maintaining a professional demeanor.
• Keep systems and client notes accurate to support future interactions.

Requirements

• At least 1 year of experience in a high-volume customer service role handling 10 or more calls per hour.
• Strong attention to detail and experience maintaining accurate records.
• Excellent computer skills, including Google Workspace.
• Strong time management, organizational, written, and verbal communication skills.
• Professional phone etiquette and comfort working remotely in a call-center environment.
• Flexibility and willingness to work overtime during periods of high volume.

Culture & Benefits

• Medical, dental, and vision benefits with employer HSA contributions and FSA options.
• Immediately vested 401(k) with company match.
• Paid vacation, personal, and sick time.
• Paid maternity and paternity leave, disability coverage, life insurance, and AD&D coverage.
• Employee assistance program, tuition reimbursement, and paid volunteer time.
• Opportunities for skill development, internal promotion, and career advancement.