Payer Program Manager (Healthcare SaaS)

Location: United States; remote. Travel: 10–25%, including overnight travel.

Company

hirify.global provides an end-to-end technology platform connecting patients, personal care providers, managed care organizations, and states in the home and community-based care sector.

What you will do

• Own the design and delivery of EVV training, communication, and adoption plans for assigned state and payer programs.
• Define program goals, scope, deliverables, and lifecycle plans covering onboarding, adoption, compliance, enhancements, and releases.
• Manage multiple projects, track dependencies, resolve issues, and identify future training and outreach needs.
• Communicate program updates and manage expectations with senior leaders, internal teams, clients, and other stakeholders.
• Design and analyze adoption scorecards, adjusting strategies to improve adoption, compliance, and program performance.
• Collaborate across Customer Experience, Implementation, Product, and Technical Customer Care while supporting providers directly as needed.

Requirements

• 3+ years of experience developing and managing training programs.
• Strong knowledge of instructional design, virtual classroom facilitation, and training effectiveness measurement.
• Experience training customers on software or technology, with strong communication, presentation, interpersonal, and writing skills.
• Ability to manage multiple priorities, deadlines, complex workflows, risks, and cross-functional projects.
• Data analysis and problem-solving skills, including the ability to identify trends and make informed decisions.
• Experience in a high-growth B2B SaaS company; a bachelor's degree is preferred.

Nice to have

• Healthcare technology experience.

Culture & Benefits

• Remote work arrangement in the United States.
• 10–25% travel, including overnight travel.
• Cross-functional collaboration in a fast-growing environment.
• Focus on customer empathy, adoption, compliance, revenue, and growth.