Customer Success Manager (AI)

Location: SF Bay Area; on-site in the San Francisco office five days a week

Salary: $150,000–$220,000 OTE annually, plus equity

Company

hirify.global is an early-stage AI marketing technology company building autonomous systems for A/B testing, personalization, and growth optimization.

What you will do

• Own customer success from onboarding through renewal and expansion, ensuring measurable ROI.
• Coordinate customer onboarding with Growth Strategists and engineers, including handoffs, timelines, approvals, and experiment launches.
• Act as the day-to-day liaison between customers and hirify.global, communicating experiment results and resolving operational gaps.
• Run business reviews and product demos while driving adoption of copy optimization, segmentation, and UI code generation capabilities.
• Represent customer feedback internally and partner with Product, Engineering, and Research on roadmap priorities.
• Lead renewal, upsell, and cross-sell conversations while building scalable processes for customer success, contract management, upgrades, and billing.

Requirements

• 3+ years of Customer Success or Account Management experience in B2B SaaS.
• Experience demonstrating strong customer retention and expansion results.
• Ability to quantify customer value, build ROI narratives, and use metrics in strategic stakeholder conversations.
• Ability to build trusted relationships with VPs of Growth, CMOs, and CPOs.
• Strong understanding of A/B testing, conversion optimization, AI-driven experimentation, and product demonstrations.
• Confidence leading renewal and upsell negotiations and building systems in an early-stage environment.

Nice to have

• Experience with AI, MarTech, or growth tools.
• Strong curiosity about AI and autonomous agents.
• Entrepreneurial experience, such as building a side project, startup, or new function.

Culture & Benefits

• Meaningful early-stage equity.
• Variable compensation tied to retention and expansion targets.
• Opportunity to define customer success practices before Series A.
• Collaboration with Growth Strategists, engineers, researchers, and AI systems.