Enterprise Customer Success Manager (AI)

Location: Hybrid (San Francisco, CA; Boston, MA)

Salary: $125,000 – $215,000 per year

Company

hirify.global is an R&D company building Gen AI-driven code review systems to enhance human-machine collaboration in software development.

What you will do

• Drive engagement and product adoption throughout the entire customer lifecycle.
• Manage a book of business, including renewals and expansion opportunities.
• Build strong relationships with business stakeholders and technical practitioners.
• Educate customers on best practices to maximize the value of the AI platform.
• Advocate for customer needs internally to influence the product roadmap.
• Present periodic business reviews to customer leadership.

Requirements

• At least 5 years of experience in customer success or account management.
• Technical competency to engage with highly technical stakeholders and developers.
• Strong knowledge of customer success methodologies, negotiations, and procurement.
• Proficiency with sales methodologies such as MEDDPICC, SPICED, or Command of Message.
• Familiarity with modern software development ecosystems (Git, GitHub, CI/CD, VS Code).
• Business fluency in spoken and written English.
• Ability to travel approximately 25% of the time.

Nice to have

• Experience with code review processes and tools.
• Background in early-stage, high-growth, VC-backed startups.
• Familiarity with major cloud providers and cloud-native technologies.
• Experience with observability, RCA, and debugging practices.

Culture & Benefits

• Work on cutting-edge AI technology with real-world impact.
• Collaborative and innovative team environment.
• Competitive salary, equity, and benefits package.
• Opportunities for professional development.