Outreach & Enrollment Supervisor (Healthcare)

Location: West Covina, California, United States. Travel throughout the service area and between work sites or community locations may be required.

Salary: $84,000–$105,000 annually, plus a target annual bonus and possible additional incentive compensation.

Company

hirify.global provides integrated medical, social, and daily-living support for older adults through the Program of All-Inclusive Care for the Elderly (PACE).

What you will do

• Lead, coach, and develop the Outreach and Enrollment team while promoting accountability, learning, and continuous improvement.
• Develop and execute outreach and enrollment strategies that drive participant growth and strengthen referral partnerships.
• Monitor performance metrics and enrollment outcomes, using data to improve operations and remove barriers.
• Partner with center leadership and cross-functional teams to coordinate participant-centered enrollment and transitions into the PACE program.
• Guide complex enrollment cases involving participant eligibility, family dynamics, and operational challenges.
• Build community and provider relationships, lead outreach events, and ensure compliance with applicable regulatory requirements.

Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, Public Health, Marketing, or a related field, or equivalent education and leadership experience.
• At least three years of experience in healthcare sales, outreach, enrollment, business development, care navigation, social services, community engagement, or a related healthcare environment.
• At least one year of experience leading, coaching, mentoring, or developing individuals or teams.
• Experience with older adults, frail elderly populations, caregivers, PACE, Medicare, Medicaid, managed care, or value-based healthcare.
• Ability to analyze operational data, manage competing priorities, navigate ambiguity, and collaborate with participants, caregivers, providers, and community partners.
• Microsoft Office and Excel experience; ability to learn CRM, EMR, and participant relationship management systems. Valid driver’s license, reliable transportation, required auto insurance, and authorization to work in the United States are required.

Nice to have

• Experience leading outreach, enrollment, intake, or growth teams in PACE, Medicare, Medicaid, managed care, or value-based healthcare.
• Knowledge of PACE, CMS, DHCS, and applicable outreach, eligibility, enrollment, and care coordination regulations.
• Experience developing community partnerships and provider referral networks.
• Bilingual Spanish, Mandarin, or Cantonese skills.

Culture & Benefits

• Mission-driven work supporting older adults in their homes and communities.
• Medical, dental, and vision insurance.
• Paid parental leave, paid time off, company-paid holidays, and short- and long-term disability coverage.
• Life insurance, flexible spending accounts, and a 401(k) plan with company match.
• Participant-facing roles must follow applicable vaccination, infection control, masking, and PPE requirements, with reasonable accommodations available where required by law.