Customer Success Executive, Taft-Hartley Labor

Location: Remote

Salary: $108,000–$130,000 starting base salary

Company

hirify.global is a global fertility and family-care platform that provides clinical guidance and digital healthcare services to employers, health plans, and health systems.

What you will do

• Own a portfolio of Taft-Hartley and labor accounts as the primary contact for fund administrators, trustees, and benefits consultants.
• Drive retention and renewals by identifying account risks and creating action plans aligned with trustee approval cycles and fund governance.
• Increase member engagement and program utilization among union member populations through data-informed recommendations and recurring business reviews.
• Present program value, outcomes, and reporting to boards of trustees, benefit committees, and fund consultants.
• Partner with Labor Sales, Implementation, Product, Legal & Compliance, and Member Success to deliver a coordinated customer experience.
• Build the customer success playbooks, processes, and best practices for the Taft-Hartley segment.

Requirements

• Bachelor’s degree.
• 6+ years of experience in Customer Success, Account Management, or client services within benefits, health plans, or healthcare.
• Experience with Taft-Hartley plans, unions, or multiemployer benefit funds, including trustee governance and benefits decision-making.
• Experience managing complex, multi-stakeholder relationships and projects across simultaneous workstreams.
• Clear, empathetic communication skills and confidence presenting to trustee boards and executive audiences.
• Enthusiasm for hirify.global’s fertility and family-care mission.

Nice to have

• Relationships with fund administrators, third-party administrators, or benefits consultants in the labor market.
• Familiarity with collective bargaining cycles and multiemployer fund operations.
• Experience with Salesforce or another CRM.
• Strong analytical, writing, and communication skills with attention to detail.
• Willingness to travel for trustee meetings and industry conferences.

Culture & Benefits

• Mission-driven work focused on expanding access to fertility and family-forming care.
• High-growth environment with opportunities to shape strategy and drive impact.
• Competitive compensation, equity, health and wellness benefits, and retirement savings plans.
• Flexible time off, parental leave, and family-forming assistance.
• Collaborative, inclusive, and values-driven culture.

Hiring process

• Recruiter screen.
• Hiring manager interview, cross-functional panel interviews, and executive leadership conversation.
• Hiring manager wrap-up.