Enrollment Specialist (Healthcare)

Location: San Leandro, CA, United States; travel throughout the service area and visits to participants' homes, centers, community locations, or virtually may be required.

Salary: $74,640–$79,000 annually, plus a target monthly bonus and potential additional incentive compensation.

Company

hirify.global provides integrated medical and social care for older adults through the Program of All-Inclusive Care for the Elderly (PACE).

What you will do

• Manage the end-to-end enrollment journey for prospective participants as the enrollment case manager.
• Review and update applications, required documentation, enrollment materials, communications, and follow-up activities.
• Conduct enrollment visits in participants' homes, centers, or virtually to assess needs and support eligibility activities.
• Partner with Outreach, the Enrollment RN, the Interdisciplinary Team, and center leaders to coordinate enrollment.
• Identify and resolve enrollment barriers while building trusted relationships with participants and caregivers.
• Monitor enrollment metrics, maintain accurate records, and support outreach and referral development.

Requirements

• Bachelor's degree or equivalent combination of education and relevant experience.
• At least one year of experience in healthcare sales, enrollment, customer success, business development, care navigation, or a similar relationship-focused role.
• Strong communication, organization, collaboration, empathy, and decision-making skills.
• Experience with Microsoft Office and ability to learn CRM, enrollment management, and participant relationship management systems.
• Valid driver's license, reliable personal transportation, qualifying automobile insurance, and ability to travel throughout the service area.
• Active CPR/BLS certification or ability to obtain it within 30 days; compliance with participant-facing health, vaccination, infection-control, and PPE requirements.

Nice to have

• Experience in PACE, Medicare, Medicaid, managed care, or other value-based healthcare environments.
• Knowledge of PACE, CMS, and enrollment, eligibility, and care-coordination regulations.
• Experience with CRM or enrollment management systems.
• Bilingual Spanish, Mandarin, or Cantonese.

Culture & Benefits

• Mission-driven work supporting older adults in their homes and communities.
• Medical, dental, and vision insurance.
• Paid parental leave, paid time off, company-paid holidays, disability coverage, life insurance, and flexible spending accounts.
• 401(k) savings plan with company match.
• Inclusive workplace with reasonable accommodations and equal employment opportunity.