Hard Services Continuous Improvement Manager

Location: Remote, but must be based within the Midwest or East Coast of the USA; 50% travel to client sites required

Salary: $127,500–$150,000 per year

Company

Cushman & Wakefield provides facilities and maintenance services through C&W Services.

What you will do

• Analyze service execution, KPI trends, labor utilization, financial performance, and client relationships to identify root causes of under-performing maintenance and engineering accounts.
• Build business cases and financial models to prioritize margin recovery and operational improvement initiatives based on P&L impact.
• Charter and lead cross-functional projects, defining scope, timelines, deliverables, governance, and success metrics.
• Optimize staffing models, scheduling, crew sizing, workforce planning, and labor spend while reducing overtime and external vendor dependence.
• Drive adoption of AI-enabled tools and automation across maintenance and engineering operations in partnership with TechOps and Business Optimization.
• Report progress and financial impact to enterprise leadership and standardize successful practices through playbooks and case studies.

Requirements

• Bachelor’s degree in facilities management, business, or a related field, or equivalent professional experience.
• 7+ years of experience in soft services operations or facilities management, including multi-site or portfolio-level account management.
• Demonstrated success delivering measurable P&L impact through operational improvement initiatives.
• Strong analytical skills and experience using labor, KPI, budget, and financial data to diagnose problems and prioritize solutions.
• Knowledge of P&L management, budgeting, financial statements, quality inspection systems, work order platforms, or related services management platforms.
• Ability to lead cross-functional projects and travel to client sites as needed.

Nice to have

• Lean Six Sigma certification.
• Experience deploying or scaling AI-enabled tools in facilities or soft services operations.
• Experience in continuous improvement, operational excellence, process improvement, workforce optimization, staffing models, or crew right-sizing.

Culture & Benefits

• Health, vision, and dental insurance.
• Flexible spending accounts and health savings accounts.
• Retirement savings, life, and disability insurance programs.
• Paid and unpaid time away from work.
• Competitive compensation influenced by location, experience, job type, business line, and applicable collective bargaining agreements.