Fraud Operations Manager (Fintech)

Location: Remote

Salary: $150,000–$200,000 annually, plus equity

Company

hirify.global builds co-branded credit cards, payments infrastructure, intelligent underwriting, and customer data products for brands and their customers.

What you will do

• Manage fraud operations across team leads, internal specialists, and a 49-agent outsourced BPO workforce.
• Develop, document, and maintain standard operating procedures through bank compliance approval.
• Manage the Ubiquity BPO relationship, including QA scorecards, vendor accountability, and agent coaching.
• Partner with fraud strategy on workflow changes and emerging fraud trends.
• Handle escalations, provide recommendations, and balance fraud prevention with customer experience.
• Use operational data to identify bottlenecks and build scalable systems and processes.

Requirements

• Experience owning fraud or dispute operations in a regulated consumer credit or banking environment.
• Experience managing an outsourced or BPO workforce, including vendor QA, scorecards, and performance accountability.
• Experience writing SOPs and obtaining compliance approval through a compliance-gated process.
• People management experience with team leads or frontline operations staff.
• Strong ownership, follow-through, problem-solving, and direct communication skills.

Nice to have

• Experience with transaction fraud monitoring platforms such as Sardine.
• Experience with application decisioning and KYC processes.
• Proficiency with ticketing and workflow tools such as Zendesk.
• Ability to build analytical views using SQL, Sigma, or data visualization tools.
• Workforce management and written process design experience.

Culture & Benefits

• Competitive compensation and equity packages.
• Choice of configured work computers.
• Flexible paid time off.
• Fully covered healthcare, including dependent coverage, plus access to One Medical and an FSA option.
• 20 weeks of paid parental leave for primary caregivers and 8 weeks for all new parents.
• Access to technology across business units to support innovation, optimization, and productivity.