Collections Manager (Fintech)

Location: United States; salary zones include San Francisco Bay Area, New York City, Seattle, Los Angeles County, California, Austin, Massachusetts, Utah, Dallas, Houston, Florida, North Carolina, Illinois, Colorado, Arizona, Georgia, Oregon, and Pennsylvania.

Salary: $97,200–$121,100 USD in Zone 3; $103,000–$128,200 USD in Zone 2; $114,400–$142,500 USD in Zone 1.

Company

hirify.global is a fintech company building financial automation tools that help businesses manage accounts payable, accounts receivable, payments, spending, and credit operations.

What you will do

• Lead the daily performance of a team of collections analysts across recovery, exposure reduction, SLA adherence, and quality.
• Run queue and case assignment, team huddles, one-to-ones, performance logs, coaching, and documentation.
• Set expectations, manage performance issues, and hire and develop junior and mid-level analysts.
• Lead tooling, workflow automation, process-change, and reorganization initiatives.
• Develop and oversee project plans while balancing resources and timelines.
• Partner with Risk, Product, Compliance, and Customer Support and report decision-ready performance data to leadership.

Requirements

• 5+ years of experience in collections, recovery, or credit risk operations, including 2+ years managing a team directly.
• Demonstrated success leading teams against measurable recovery, roll-rate, exposure-reduction, or equivalent targets.
• Experience hiring, onboarding, coaching, and developing individual contributors.
• Working knowledge of collections compliance requirements, including FDCPA and UDAAP concepts, and QA practices.
• Proficiency with CRM or case-management systems, spreadsheets, and reporting; willingness to use AI tooling.
• Experience leading process changes, automation rollouts, or reorganizations.

Nice to have

• Fintech, B2B payments, or commercial credit experience.
• Experience with Salesforce, Quickbase, or dialer platforms.

Culture & Benefits

• Fast-paced environment focused on financial automation and measurable business impact.
• Medical, dental, and vision plans with HMO, PPO, or HDHP options.
• HSA and FSA accounts, life insurance, and short- and long-term disability coverage.
• 11+ observed holidays, wellness days, flexible time off, and an Employee Assistance Program.
• Employee Stock Purchase Program, wellness initiatives, recognition programs, and referral benefits.