Credit & Collections Analyst (Finance)

Location: Hybrid work with occasional in-person attendance at the Exton, Pennsylvania, US office

Company

hirify.global provides software and digital twin solutions that help infrastructure professionals design, build, and operate transportation, water, energy, city, and other infrastructure.

What you will do

• Support the North American Collections Team with account and invoice inquiries.
• Provide timely information and resolve user disputes, service requests, credits, and Cloud Services Statement corrections.
• Triage inbound account questions and escalate issues to Collectors, Collections Analysts, Management, and Account Managers when needed.
• Perform administrative tasks including clearings, dunning notices, and vendor forms.
• Complete daily, weekly, and monthly tasks supporting collection processes and accounts receivable reporting.
• Reconcile payment discrepancies, including overpayments, short payments, and duplicate payments, and initiate follow-up.

Requirements

• 2+ years of administrative or operational experience in finance.
• Strong communication, numeracy, organization, multitasking, and accountability skills.
• Ability to understand complex processes, maintain accuracy, and work under pressure.
• Strong customer focus and a collaborative, team-oriented approach.
• Proactive problem-solving skills with initiative and creative thinking.
• Ability to work 40 hours per week in a hybrid arrangement with occasional in-person work at the Exton office.

Nice to have

• Order-to-cash experience.
• Experience with Workday ERP, Salesforce CRM, Power BI, ServiceNow, or similar systems.

Culture & Benefits

• Collaborative team environment within a multinational software company.
• Career development opportunities in financial operations.
• Salary and benefits package.
• Inclusion, belonging, and colleague wellbeing initiatives and resource groups.
• Work supporting software used to advance sustainable and resilient infrastructure.