Property Maintenance Coordinator (Yardi / AppFolio / Buildium)

Location: Remote from South Africa or Kenya, working U.S. business hours

Company

hirify.global is recruiting for a client seeking support for residential property maintenance operations.

What you will do

• Receive, document, triage, prioritize, and track approximately 10–20 maintenance requests per day.
• Create, assign, monitor, and close work orders from initial request through confirmed completion using Yardi, AppFolio, Buildium, or similar software.
• Dispatch and coordinate vendors, arrange tenant access, monitor repair progress, verify service documentation, and escalate delays.
• Communicate maintenance updates to tenants, confirm satisfaction, and handle urgent issues such as plumbing, HVAC, electrical, and safety problems.
• Coordinate preventive maintenance programs, calendars, inspections, and service records.
• Prepare reports on work orders, resolution times, costs, vendor performance, recurring issues, KPIs, and compliance documentation.

Requirements

• At least 2 years of experience in property management, maintenance coordination, property operations, or a related role.
• Hands-on experience with Yardi, AppFolio, Buildium, or a similar property management platform.
• Experience creating and managing work orders, coordinating vendors or contractors, reviewing invoices, and tracking service documentation.
• Knowledge of maintenance request triage, prioritization, multitasking, SLA tracking, and accurate record keeping.
• Strong written and verbal English communication skills, with proficiency in Microsoft Office and/or Google Workspace.
• Ability to work remotely from South Africa or Kenya during U.S. business hours.

Nice to have

• Experience supporting portfolios of 100 or more residential units or U.S.-based property management companies.
• Knowledge of HVAC, plumbing, electrical systems, residential maintenance, preventive maintenance, building codes, or property safety requirements.
• Experience with vendor licensing, insurance, compliance requirements, maintenance SLAs, and operational KPIs.

Culture & Benefits

• Fully remote role supporting U.S.-based residential property operations.
• Ownership of the complete maintenance coordination lifecycle.
• Direct impact on tenant satisfaction, vendor performance, and property operations.
• Exposure to modern property management systems and maintenance operations at scale.
• Potential progression into Senior Maintenance Coordinator, Assistant Property Manager, Property Operations Manager, Property Manager, or Portfolio Manager roles.

Hiring process

• Initial application review and Spark Hire introductory video.
• Video interview with a hirify.global recruiter, followed by a practical maintenance coordination or work order assessment.
• Client interview, offer, and onboarding.