Engagement Manager (AI)

Location: Cambridge, Massachusetts, United States; additional office location in New York City. Travel up to 25% may be required.

Company

hirify.global is S&P Global’s AI innovation and transformation hub, developing machine learning, natural language processing, data discovery, generative AI applications, APIs, and enterprise technology for financial and business customers.

What you will do

• Execute the AI partnerships agenda from initial qualification through operational launch.
• Manage relationships with established partners, identify growth opportunities, and run partnership reviews.
• Coordinate joint releases and initiatives with marketing, product, engineering, sales, and legal teams.
• Own a portfolio of strategic clients and drive adoption, renewals, expansion, and measurable value across APIs, enterprise products, and developer tooling.
• Convert trials into successful deployments and accelerate post-sale time-to-value.
• Resolve partnership and client-engagement issues while keeping projects on schedule.

Requirements

• Experience working with financial institutions, investment banking, or related organizations.
• Technical fluency in AI/ML concepts, APIs, and software implementation patterns.
• Excellent problem-solving and communication skills.
• Experience managing complex, senior-level relationships.
• Ability to operate in ambiguous, fast-moving environments and build structure where none exists.
• Willingness to travel up to 25% for partnership and client needs.

Nice to have

• Experience in customer success, technical account management, engagement management, partner management, or a hybrid role.
• Deep familiarity with the AI technology landscape.
• Experience driving commercial outcomes across consumption-based and seat-based business models.
• Experience working across business cultures and diverse markets.
• A strong execution focus and experience owning outcomes.

Culture & Benefits

• Medical, dental, and vision insurance with 100% company-paid premiums.
• Unlimited paid time off and 26 weeks of fully paid parental leave.
• 401(k) plan with a 6% employer match.
• Up to $20,000 in tuition assistance and up to $4,000 per year for professional education.
• Mentoring, learning opportunities, conferences, and professional networking.
• Dog-friendly Cambridge office, catered lunches, snacks, drinks, and bike-sharing memberships.