Staff Customer Success Manager (AI)

Location: San Francisco, California, United States; hybrid, with employees expected to work from a hirify.global office 3+ days per week. Relocation to a hirify.global hub location may be supported.

On-target earnings or base salary: $169,000–$199,000 USD annually for San Francisco, CA.

Company

hirify.global builds an AI-powered data platform for safe and fair verification and decision-making, serving companies across employment, housing, transportation, childcare, insurance, and other verticals.

What you will do

• Own a portfolio of strategic, high-impact enterprise accounts as the primary post-sale partner.
• Drive adoption, retention, expansion, executive alignment, and long-term customer value realization.
• Identify underutilization, remove adoption barriers, and surface expansion opportunities tied to customer workflows and risk exposure.
• Partner with Sales on renewals and strategic growth motions, with accountability for retention and expansion revenue.
• Connect product capabilities and performance data to customers’ operational and financial outcomes; lead quarterly business reviews demonstrating ROI.
• Build and improve scalable onboarding, renewal, segmentation, engagement, and risk-management frameworks while bringing structured customer feedback to Product and leadership.

Requirements

• Experience managing a book of enterprise accounts in Customer Success, Strategic Account Management, or a similar post-sale role in B2B SaaS.
• Experience owning enterprise or high-growth accounts with meaningful revenue responsibility and a track record of driving both retention and expansion.
• Comfort working with executive stakeholders and customer technical teams.
• Experience working in a high-growth environment.
• Curiosity about AI and a habit of experimenting with AI in workflows.
• Technical comfort sufficient to learn the product and data deeply, explain them clearly, understand customer workflows and adoption blockers, and communicate confidently with product and technical stakeholders.
• Ability to work with Zendesk, Salesforce, Google Apps, Lovable, Claude, and BI tools such as Looker and Omni.
• Strong ownership of revenue and outcomes, commercial judgment, urgency, resilience, empathy combined with accountability, and a preference for building scalable systems.

Culture & Benefits

• Fast-paced, collaborative, high-growth environment focused on solving complex trust and safety problems.
• Learning and development allowance.
• Competitive cash and equity compensation with advancement opportunities.
• 100% medical, dental, and vision coverage.
• Up to $25,000 reimbursement for fertility, adoption, and parental planning services.
• Flexible PTO, monthly wellness stipend, office lunches, commuter stipend, and in-office snacks and beverages.