Senior Product Solutions Partner (AI)

Location: London; remote initially, eventually four days a week onsite.

Salary: £80K–£105K annually.

Company

hirify.global provides AI-powered user interviews that help global brands conduct qualitative research faster and at greater scale.

What you will do

• Consult with customers and research teams on discussion guides, screeners, study setup, risks, and readiness.
• Manage participant recruitment, including feasibility, panel partner selection, quotas, timelines, and hard-to-reach audiences.
• Build expertise with panel partners across UK and European markets.
• Advise customer research and insights teams on platform usage, troubleshooting, and AI-moderated research.
• Create best-practice guides, help center content, customer workshops, and enablement sessions.
• Bring UK customer insights to product, go-to-market, operations, and engineering teams; improve workflows with automation and AI and identify account expansion opportunities.

Requirements

• 3–5 years of experience in research operations, market research, fieldwork, panel management, expert networks, consulting, or an adjacent field.
• Hands-on experience with participant recruitment, ideally across global markets.
• Experience in client-facing work and managing and communicating with external stakeholders.
• Ability to operate autonomously, make sound decisions without waiting for sign-off, and know when to escalate.
• Experience building or improving processes rather than only following them.
• Excellent written and verbal communication, with the ability to adapt messaging for insights leaders and engineers.
• Ability to learn complex software quickly and explain it clearly to non-technical users.
• Strong organisational skills and comfort managing multiple workstreams in parallel.

Nice to have

• Additional European languages.

Culture & Benefits

• Remote work at the beginning of the role, transitioning to four onsite days per week.
• High ownership and autonomy in customer, recruitment, and study-readiness decisions.
• Collaboration with enterprise customers, Account Directors, researchers, go-to-market, operations, and engineering teams across the UK, Europe, and the US.
• Opportunity to shape how major brands conduct AI-moderated research.