Customer Success Manager - Japan (Enterprise & Financial Institutions)

Location: Remote - APAC (Japan)

Company

hirify.global is a US-headquartered financial technology company providing brokerage infrastructure and developer-friendly APIs for stocks, ETFs, options, crypto, fixed income, and global securities trading.

What you will do

• Own post-launch relationships with B2B and enterprise customers in Japan across onboarding, activation, expansion, and renewal.
• Develop customer success strategies by aligning business goals, forecasting growth, mitigating risks, and sharing best practices.
• Drive adoption of new and existing hirify.global product features among live partners.
• Manage internal and external escalations with clear communication in Japanese and English.
• Represent customer needs internally and collaborate with product, operations, sales, solutions, and engineering teams.
• Support pre-sales discussions, API integration, service launches, and Japan go-to-market improvements.

Requirements

• Native-level Japanese and business-level English communication skills.
• Client coverage experience in Japan's financial industry, including brokerage, asset management, banking, securities, or related sectors.
• 4–6 years of experience in customer success, account management, client coverage, or corporate sales, ideally with enterprise financial institutions.
• Experience in fintech, broker-dealer, capital markets, or related financial services, with knowledge of trading workflows and products such as US equities and options.
• Understanding of SaaS, APIs, and technology-driven financial services.
• Ability to work independently in a fast-paced remote environment and collaborate cross-functionally.

Culture & Benefits

• Work with a globally distributed team of more than 400 members.
• Competitive salary and stock options.
• Health benefits.
• One-time USD 500 home-office setup allowance for new hires.
• USD 150 monthly stipend through a Brex Card.