Customer Activation Partner (Japan & Korea)

Location: Tokyo, Japan; hybrid work. The role provides regional coverage for customer and partner accounts in Japan and Korea.

Company

Snowflake provides a cloud data platform and is building customer activation and revenue enablement capabilities around product adoption.

What you will do

• Own education relationships and account-level learning plans for strategic enterprise accounts across Japan and Korea.
• Advise on education packages during pre-sales cycles to accelerate customer confidence and deal progression.
• Partner with curriculum and delivery teams to localize training content and delivery for Japanese and Korean enterprise audiences.
• Collect and synthesize customer and partner feedback into actionable input for curriculum, enablement strategies, and content roadmaps.
• Identify education-related expansion signals and connect adoption, support, and onboarding insights to account intelligence.
• Manage regional delivery cadences, scheduling visibility, and strategic partner enablement pilots.

Requirements

• 7+ years of experience in customer success, channel enablement, sales, revenue enablement, or a related customer-facing role in enterprise software or cloud technology.
• Business-level Japanese fluency, spoken and written, is required.
• Direct experience working with enterprise accounts in Japan and complex stakeholder environments.
• Ability to connect education investment with consumption, retention, or expansion outcomes.
• Experience working independently across a large or geographically dispersed territory.
• Excellent English communication skills and the ability to bridge local customer needs with a globally distributed enablement organization.

Nice to have

• Korean language proficiency.
• Experience with data platforms, analytics, or cloud infrastructure companies.
• Experience spanning pre-sales and post-sales motions.
• Experience designing or influencing enterprise training and enablement content.
• Knowledge of consumption-based revenue models and customer adoption behavior.

Culture & Benefits

• High autonomy with direct accountability for building the regional customer education motion.
• Cross-functional collaboration with account executives, solutions engineers, customer success managers, delivery teams, and partners.
• Work focused on measurable customer consumption, adoption, retention, and expansion outcomes.
• Opportunity to shape an early-stage function as it scales across the region.