Customer Success Manager (EU time zone) Maestra

Location: Remote, with work according to the EU time zone

Company

hirify.global is a SaaS marketing automation platform for mid-size and enterprise businesses, supporting personalized communication across email, SMS, loyalty programs, and website experiences.

What you will do

• Advise customers during product onboarding, configure automated campaigns, and organize implementation projects.
• Track customer goals, KPIs, product usage, campaign performance, and engagement to recommend optimization opportunities.
• Provide technical consulting, explain platform capabilities, formulate developer tasks, and monitor incidents and bug fixes.
• Collect customer feedback, prepare feature requests, monitor product improvements, and document success stories.
• Share best practices with CSMs, improve customer success processes, and train junior customer service managers and support specialists.
• Manage customer relationships, satisfaction, value delivery, project profitability, and opportunities for account growth.

Requirements

• 2+ years of experience in Customer Success, account management, consulting, or a related client-facing role.
• Fluent Russian for client communication and internal training materials.
• English at B1–B2 level or higher.
• Availability to work according to the EU time zone.
• Strong communication, relationship-building, learning, and stakeholder management skills.
• Understanding of marketing fundamentals, APIs, integrations, data mapping, event-based triggers, metrics, dashboards, segmentation, and website personalization.

Nice to have

• Experience with CRM, marketing tools, or automation platforms.
• Experience training or mentoring junior team members.

Culture & Benefits

• Remote-first, distributed, product-driven environment with clients and colleagues across Europe.
• Structured onboarding and extensive internal training materials.
• Long-term career and financial growth linked to the managed client portfolio and business impact.
• Opportunity to work with a complex SaaS marketing automation product and apply AI to real client scenarios.

Hiring process

• Submit an application form with a CV and complete a Zoom interview with a Hire5 recruiter.
• Complete a short live logic-based task during the interview.
• Take part in a technical and case interview with the hirify.global team, followed by a final meeting.