Customer Success Manager (AI)

Location: Tokyo, Japan; hybrid policy requiring staff to work from an office at least 25% of the time, with some roles requiring more office attendance.

Company

Anthropic develops reliable, interpretable, and steerable AI systems intended to be safe and beneficial for users and society.

What you will do

• Build strategic relationships with Japanese customer decision-makers and understand their business objectives, AI vision, and technical needs.
• Guide customers on Anthropic products including the API, Claude for Enterprise, and Claude Code, recommending relevant capabilities and best practices.
• Drive usage planning, adoption, optimization, and expansion across consumption-based and seat-based products.
• Develop change management programs, including Train the Trainer initiatives, Centers of Excellence, and organizational enablement.
• Own account and success plans, conduct Quarterly Business Reviews, quantify customer value and ROI, and manage the customer lifecycle.
• Establish Japan-specific customer success processes, playbooks, and best practices while representing Japanese customer needs to global teams and product leaders.

Requirements

• 6+ years of experience in customer-facing roles such as Customer Success, Consulting, Solutions Architecture, Solutions or Functional Consulting, or Success Engineering.
• Experience supporting both consumption-based and seat-based business models, including expansion strategies and success metrics.
• Technical fluency in AI/ML concepts, API integrations, and software implementation patterns.
• Experience explaining and demonstrating technical products to different audiences.
• Strong project management, strategic planning, cross-functional collaboration, and customer relationship management skills.
• Fluency in English and Japanese required. Bachelor’s degree or equivalent education, training, or experience.

Culture & Benefits

• Collaborative environment focused on high-impact AI research and responsible development.
• Flexible working hours and a hybrid office policy.
• Competitive compensation, optional equity donation matching, generous vacation, and parental leave.
• Office environment designed for collaboration with colleagues.
• Visa sponsorship is available, with reasonable efforts and immigration lawyer support for successful candidates.