Customer Success Manager, Scaled

Location: Tokyo, Japan, with an office-centric hybrid schedule. Standard in-office days are Tuesday, Thursday, and one additional team-selected day; the remaining two weekdays may generally be worked from home.

Company

Asana provides a work management platform for human and AI collaboration, used by teams worldwide to achieve their goals.

What you will do

• Support Asana customers across Japan through time-bound one-to-one and scaled engagements.
• Drive customer outcomes through change management consulting, design workshops, and strategic business reviews.
• Help customers become self-sufficient Asana champions while improving long-term value realization, retention, and satisfaction.
• Co-create scalable engagement strategies and plays with the Scaled Customer Success team.
• Partner with Sales and Renewals to identify account risks, customer insights, and expansion opportunities.
• Collaborate with Support, Finance, Product, and business leaders to resolve issues and represent Japanese customer needs.

Requirements

• 3+ years of experience in Account Management or Customer Success.
• Customer-centric approach with a strong focus on customer advocacy and outcomes.
• Strong communication skills across cross-functional teams, customer executives, email, phone, and in-person settings.
• Self-motivated, action-oriented, adaptable, and highly organized.
• Native or professional fluency in Japanese and business-level English proficiency.
• Curiosity about AI tools and emerging technologies, with willingness to learn and apply them to productivity, collaboration, or decision-making.

Culture & Benefits

• Office-centric culture combined with hybrid work flexibility.
• Opportunity to collaborate with global stakeholders across Asana's international offices.
• Inclusive workplace focused on respecting and valuing diverse backgrounds, perspectives, and skills.
• Asana has been recognized for workplace culture and innovation by Fortune, Fast Company, Forbes, and Gartner.