Account Coordinator, Repo Team (M-F, 8-5 EST)

Location: Carmel, Indiana, United States; Monday-Friday, 8:00 AM-5:00 PM EST

Salary: $19.00 per hour

Company

hirify.global is a publicly traded technology, data, and innovation company operating a digital marketplace for wholesale used vehicles. PAR North America provides vehicle transition services including recovery management, skip tracing, compliance, remarketing, and title services.

What you will do

• Provide customer service and telephone support to clients, recovery vendors, and customers.
• Research issues, facilitate solutions, escalate matters when needed, and follow up to confirm resolution.
• Review and manually report incoming recoveries in internal queues.
• Follow up on client fee approvals and voluntary assignments so recovery vendors can begin work.
• Confirm vehicle liens with clients at recovery vendors' requests to help prevent wrongful repossessions.
• Process recovery accounts, manage internal system queues, and act as a liaison between clients and recovery agents.

Requirements

• High school diploma or equivalent required; bachelor's degree preferred.
• Previous customer service, recovery, collections, or remarketing experience preferred.
• Strong verbal and written communication, organizational skills, and attention to accuracy.
• Competence with office applications, including Gmail, Google Docs, and Google Sheets.
• Ability to use internal operating systems, third-party vendor systems, and integration partner systems.
• Ability to follow company policies, demonstrate business ethics, and work effectively as part of a team.

Culture & Benefits

• Medical, dental, and vision benefits with employer HSA contributions and FSA options in the United States.
• Immediately vested 401(k) with company match.
• Paid vacation, personal, and sick time.
• Paid maternity and paternity leave, disability coverage, life insurance, and AD&D coverage in the United States.
• Employee assistance program, tuition reimbursement, and a paid volunteer service day.
• Opportunities for skill development, internal promotion, and career advancement.