Customer Service, Team Lead (Insurance Payments)

Location: Remote, United States

Salary: $25 USD per hour

Company

hirify.global provides an insurance payments network integrating digital communications, inbound payment processing, and outbound disbursements for insurance carriers.

What you will do

• Lead and support a team of customer service representatives through guidance, coaching, and training.
• Monitor individual and team performance, schedules, assignments, service levels, and key performance metrics.
• Provide feedback, floor support, and assistance with issue resolution.
• Act as the primary contact for customer service associates and bridge communication between agents, quality assurance, and management.
• Participate in performance goal setting, hiring decisions, and weekly meetings covering team metrics and development.

Requirements

• Ability to manage shifting priorities, adapt to change, and work under pressure in a fast-paced environment.
• Strong communication, critical thinking, planning, prioritization, and problem-solving skills.
• Training experience and the ability to work effectively with people at all levels.
• Associate degree or at least 2 years of relevant experience preferred.
• Experience with Microsoft Office, Google Suite, and CRM applications.
• Customer service or call center experience is beneficial; insurance experience is preferred.

Nice to have

• Bachelor's degree.
• Bilingual communication skills.
• Insurance industry experience.

Culture & Benefits

• Remote full-time position with a focus on work-life balance.
• Medical, dental, and vision insurance.
• 401(k) plan.
• Career advancement opportunities and a commitment to internal growth.