Onboarding Operations Manager, People Solutions (Fixed Term)

Location: Warsaw, Poland; at least 3 days per week in the office

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories.

What you will do

• Lead, coach, develop, and support a geographically dispersed team of onboarding specialists and analysts.
• Oversee daily onboarding and employee transaction support operations, including workload distribution, capacity planning, escalations, and service-level delivery.
• Monitor quality, service metrics, turnaround times, backlog volumes, operational risks, and customer satisfaction.
• Partner with Talent Acquisition, HR Business Partners, Payroll, Technology, Compliance, and business leaders to resolve issues and improve onboarding outcomes.
• Ensure effective use of Workday, ServiceNow, and related onboarding tools, supporting process updates and system enhancements.
• Maintain operational documentation, controls, governance practices, and adherence to established procedures.

Requirements

• Strong experience in HR Operations, Shared Services, Talent Acquisition Operations, Employee Lifecycle Management, or a related operational field.
• Experience leading, developing, and coaching people in a management capacity.
• Experience managing geographically dispersed or virtual teams and collaborating across multiple time zones.
• Strong working knowledge of Workday and ServiceNow.
• Experience with service-level agreements, operational metrics, workload management, and fast-paced service-oriented workflows.
• Strong organizational, communication, stakeholder management, problem-solving, and decision-making skills.

Culture & Benefits

• Work in a global payments technology organization with operations spanning more than 200 countries and territories.
• Collaborate with geographically dispersed teams and stakeholders across multiple functions.
• Operate in an inclusive, customer-focused environment centered on accountability, collaboration, and operational excellence.
• Hybrid work arrangement with at least 3 days in the Warsaw office, as confirmed by the Hiring Manager.