Client Logistics Coordinator (Logistics)

Location: Chicago, IL; hybrid schedule with Tuesday through Thursday onsite and Monday and Friday remote options

Salary: $40,000–$45,000 per year, plus eligibility for quarterly performance incentives

Company

hirify.global provides supply chain technology and logistics execution services across North America and Mexico.

What you will do

• Learn transportation operations across less-than-truckload, truckload, and intermodal shipping.
• Manage daily operations for customer accounts, including data entry, load building, load planning, appointment scheduling, and shipment tracking.
• Provide customer support by phone and email and communicate relevant operational updates.
• Manage carrier and customer relationships in collaboration with Account Management and Freight Audit & Pay teams.
• Investigate and resolve order delays, missed pickups, missed deliveries, damaged freight, and other customer issues.
• Learn transportation management systems and process shortcuts to reduce administrative work.

Requirements

• High school diploma required.
• At least one year of customer service experience.
• Strong written and verbal communication, customer service, problem-solving, and critical-thinking skills.
• Basic experience creating and maintaining reports using Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
• Excellent attention to detail with the ability to multitask, prioritize, and manage time effectively.
• Ability to remain calm in a fast-paced environment and collaborate effectively in a team.

Nice to have

• BA or BS degree.

Culture & Benefits

• Full-time Monday–Friday schedule, generally 8:00 AM–5:00 PM with a one-hour break and some flexibility based on coverage.
• Learning and development resources, internal mobility opportunities, and employee referral bonuses.
• Employee Resource Groups and fundraising and volunteer events.
• Paid time off, floating holidays, volunteer time, rollover, and paid parental leave.
• Medical, dental, vision, 401(k) with match, flexible spending, health savings, transit, and dependent care plans.
• Disability and life insurance, plus additional benefits such as pet insurance, accident care, and legal advice.