Logistics Specialist II

Location: On-site at 280 Madsen Dr, Bloomingdale, Illinois 60108, United States. Full-time schedule with Front Half day shifts from 5:00 AM to 3:00 PM, Sunday through Wednesday; willingness to work Front Half or Back Half shifts, weekends, holidays, and overtime is required. Local travel may be required.

Salary: $18.92–$27.24 per hour.

Company

Freight transportation technology and operations services that use real-time shipment data, people, and transportation capacity to improve reliability and delivery performance.

What you will do

• Monitor inbound and outbound First and Middle Mile transportation movements across the network and identify service risks before they affect operations.
• Manage transportation exceptions, including delays, breakdowns, accidents, weather events, and capacity constraints.
• Coordinate with carriers to obtain updated ETAs, recovery plans, and support for delayed or failed shipments.
• Execute the Transportation Incident Management SOP, escalate issues by severity, and communicate service-impacting events to Operations, Customer Success, Leadership, and other stakeholders.
• Maintain accurate shipment statuses in transportation systems, document incidents, and support carrier onboarding, operational readiness, shift handoffs, and daily operational reviews.
• Participate in post-incident reviews, continuous improvement activities, and compliance with SOPs, service standards, and safety requirements.

Requirements

• At least 2 years of experience in transportation, logistics, supply chain, dispatch, brokerage, or operations.
• Experience working in a fast-paced operational environment.
• Comfort working with transportation management systems and Microsoft Office applications.
• Ability to work independently while collaborating across multiple teams.
• Willingness to work Front Half or Back Half shifts, including weekends and holidays as required, and to work overtime as needed.
• Ability to travel locally as needed.
• Ability to work on-site at 280 Madsen Dr, Bloomingdale, Illinois 60108.

Nice to have

• Experience supporting First Mile, Middle Mile, or Linehaul transportation operations.
• Experience working with carriers or freight brokers.
• Knowledge of Hours of Service, transportation terminology, and carrier operations.
• Experience using TMS platforms, load tracking systems, or visibility tools.
• Strong problem-solving and decision-making skills.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple issues while maintaining attention to detail.

Culture & Benefits

• Employees working more than 30 hours in the United States are eligible for company-sponsored health, dental, and vision benefits.
• Benefits include a 401(k) match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, and life insurance.
• US-based employees may be eligible for performance or sales incentive bonuses, equity awards, and other role-dependent compensation.
• Equal Opportunity and Affirmative Action employment practices apply.