AI Conversation Experience Designer (CXD)

Location: Working from home in New York; office-based position with no physical work site required.

Company

hirify.global provides healthcare and health insurance services for members and healthcare providers.

What you will do

• Design, prototype, and scale chat and voice experiences for members and healthcare providers.
• Create dialog interactions, agent personas, prompt templates, instruction sets, and system guidelines.
• Design hybrid conversational systems combining traditional NLU platforms with generative AI, LLMs, and agent-driven experiences.
• Partner with engineering and data teams to improve intent classification and route users to relevant responses.
• Develop fallback strategies, hallucination mitigation rules, and privacy safeguards for protected health information.
• Analyze interaction data, transcripts, business requirements, and stakeholder feedback to optimize live conversational products.

Requirements

• Bachelor’s degree in HCI, linguistics, cognitive science, technical writing, computer science, or a related field, or equivalent experience and education.
• At least 3 years of experience as a Conversation Designer, VUI Designer, Content Designer, or in a closely related role.
• Experience shipping production-ready chat or voice experiences and a portfolio of end-to-end conversation design artifacts.
• Hands-on experience with traditional NLU platforms and LLM or generative AI applications.
• Proficiency with Voiceflow, Figma, or comparable enterprise conversational AI platforms.
• Understanding of APIs, webhooks, SSO, token management, context windows, RAG, prompt chaining, and agentic frameworks.

Nice to have

• Experience designing conversational products in healthcare, insurance, or finance.
• Understanding of HIPAA and PHI safeguards.
• Experience with conversational analytics tools such as Dashbot or internal data dashboards.
• Certification or coursework in Generative AI UX, Prompt Design, Conversation Experience Design, or AI Training.

Culture & Benefits

• Agile environment with multiple concurrent projects and cross-functional collaboration.
• Travel requirement of 0%–25%.
• Compliance with HIPAA, privacy, information security, and business conduct policies is required.
• Accessibility support is available during the application process.