Senior Conversational Designer (AI)

Location: Remote from Ontario, Canada

Salary: CAD 94,000–137,500 base salary, with potential bonuses, stock grants, and benefits.

Company

hirify.global develops software that helps customers design and make buildings, vehicles, factories, and media.

What you will do

• Design end-to-end conversational experiences for AI assistants and agentic workflows across commerce, digital support, and customer success.
• Create conversation flows, prompts, agent instructions, clarification strategies, error recovery patterns, and escalation experiences.
• Develop scalable conversation design frameworks, voice and tone guidance, prompt libraries, and reusable interaction models.
• Partner with UX, Product, Development, Research, Data Science, Machine Learning, and Platform teams to shape AI behavior.
• Prototype, test, and iterate experiences using customer research, usability testing, analytics, prompt evaluation, and experimentation.
• Mentor designers and partners while influencing product direction and responsible AI practices.

Requirements

• 5+ years designing digital product experiences, including 3+ years designing conversational, AI-powered, or content-rich experiences.
• Hands-on experience designing AI assistants, copilots, chat experiences, or other AI-driven customer interactions.
• Strong knowledge of conversation design, dialogue architecture, prompt design, interaction design, and information architecture.
• Experience designing LLM applications, including prompt iteration, AI behavior design, and conversation evaluation.
• Portfolio demonstrating conversation design, systems thinking, interaction design, and measurable customer impact.
• Strong communication skills and experience collaborating across UX, Product, Development, Research, Data Science, and Machine Learning.

Nice to have

• Experience with agentic AI involving planning, task execution, tool use, or multi-step workflows.
• Experience designing AI-powered commerce, customer support, customer success, or enterprise SaaS experiences.
• Experience with multimodal interaction, conversation analytics, AI evaluation frameworks, and experimentation.
• Knowledge of responsible AI principles such as transparency, explainability, user control, and trust.
• Experience using AI-assisted design tools and building reusable conversation design systems.

Culture & Benefits

• Remote role based in Ontario, Canada.
• Competitive base salary with possible annual bonuses and stock grants.
• Comprehensive benefits package.
• Culture focused on belonging, collaboration, and meaningful work.