Senior Conversational Designer (AI)

Location: Remote in Ontario, Canada

Salary: CAD 94,000–137,500 annually base salary for Canada-based roles; total compensation may also include bonuses, stock grants, and benefits.

Company

hirify.global develops software used to create buildings, vehicles, factories, films, and other products.

What you will do

• Design end-to-end conversational experiences for AI assistants and agentic workflows across commerce, digital support, customer success, and other go-to-market surfaces.
• Create natural-language interactions, conversation flows, prompts, agent instructions, clarification strategies, error recovery patterns, and escalation experiences.
• Partner with UX, Product, Development, Research, Data Science, Machine Learning, and Platform teams to shape AI behavior and multimodal customer experiences.
• Define scalable conversation frameworks, voice and tone guidance, prompt patterns, reusable interaction models, design systems, and governance documentation.
• Prototype, test, and iterate using customer research, prompt evaluation, usability testing, analytics, and experimentation.
• Mentor designers and partners, communicate design decisions, influence product direction, and improve trust through clear explanations of AI intent, confidence, limitations, and outcomes.

Requirements

• 5+ years of experience designing digital product experiences, including 3+ years designing conversational, AI-powered, or content-rich experiences.
• Hands-on experience designing AI assistants, copilots, chat experiences, or other AI-driven customer interactions.
• Strong understanding of conversation design, dialogue architecture, prompt design, interaction design, and information architecture.
• Experience designing LLM applications, including prompt iteration, AI behavior design, and conversation evaluation.
• Experience collaborating across UX, Product, Development, Research, Data Science, and Machine Learning throughout the product lifecycle.
• Portfolio demonstrating conversation design, systems thinking, interaction design, and measurable customer impact.

Nice to have

• Experience designing agentic AI involving planning, task execution, tool use, or multi-step workflows.
• Experience with AI-powered commerce, customer support, customer success, or enterprise SaaS experiences.
• Experience with multimodal interaction, prompt development tools, AI evaluation frameworks, conversation analytics, or experimentation.
• Experience developing conversation design systems, prompt libraries, reusable frameworks, or AI-assisted design workflows.
• Familiarity with responsible AI principles such as transparency, explainability, user control, and trust.

Culture & Benefits

• Work focuses on meaningful software experiences that help innovators turn ideas into reality.
• Compensation may include annual cash bonuses, stock grants, and a comprehensive benefits package.
• The role may require in-person onboarding and/or in-person identity verification.
• hirify.global promotes a culture of belonging and collaboration.