Customer Acceleration Product Manager (AI)

Location: Hybrid role based in Bellevue, Washington or Chicago, Illinois, United States

Salary: $99,000–$149,000 USD annual base salary, with potential equity, bonus, and benefits.

Company

Okta builds trusted identity infrastructure that helps organizations securely manage human and AI identities.

What you will do

• Own the roadmap, backlog, requirements, and prioritization for the customer education subscription.
• Translate product and go-to-market strategies into requirements for training, knowledge, badges, certifications, and online community experiences.
• Design and execute programs that increase awareness, engagement, and adoption.
• Define success metrics and reporting that connect learner engagement and skill development with adoption, retention, and expansion.
• Identify friction in the customer learning journey and improve how customers find, access, and use education resources.
• Help evolve the connection between education, success packages, and the broader customer success journey.

Requirements

• Experience in product management or product ownership, including backlog management, requirements or user stories, and roadmap development.
• Ability to define success metrics, analyze data, and communicate product or program outcomes.
• Experience with customer or user research, personas, and journey mapping.
• Ability to explain complex technical concepts in clear, value-based language.
• Experience collaborating across product, marketing, and customer success teams.
• Working knowledge of training, credentialing, certification, or enablement functions.

Nice to have

• Experience with an LMS, community platform, or digital customer success program.
• Experience with product analytics or business intelligence tools.
• Background in post-sales, customer success, customer education, or subscription-based B2B products.
• Familiarity with identity, security, or developer-focused products.

Culture & Benefits

• Hybrid work with an immersive, in-person onboarding experience.
• Health, dental, and vision insurance.
• 401(k), flexible spending account, paid time off, and parental leave.
• Equity and bonus opportunities where applicable.
• Global community spanning more than 20 offices.