Customer Growth Manager (CGM)

Location: Barcelona, Spain — onsite

Company

hirify.global provides a vertical-focused, multi-product operating system for experience businesses, combining operations management, payments, websites, booking growth, bookkeeping, and natively integrated AI.

What you will do

• Own the complete expansion pipeline for new products across the existing customer base.
• Analyze customer health scores, product usage data, and growth leads in HubSpot to identify cross-sell opportunities.
• Partner with Customer Success Managers to conduct commercially focused outreach while protecting trusted customer relationships.
• Deliver product demonstrations and value-based conversations about advanced features.
• Track conversion rates, pipeline health, and revenue impact in HubSpot.
• Help develop expansion playbooks, messaging, qualification benchmarks, and product insights for the Spanish market.

Requirements

• Experience in Customer Success, Account Management, upselling, or sales-adjacent commercial roles.
• Strong commercial judgment and confidence initiating revenue conversations with existing customers.
• Excellent communication and presentation skills across video, phone, and email.
• High ownership, agency, organization, and ability to identify and pursue opportunities independently.
• Native Spanish and strong professional English are required.

Nice to have

• Experience in travel, tourism, hospitality, or experience platforms.
• Knowledge of SaaS expansion motions, upsell frameworks, or digital marketing.
• Experience with CRM tools such as HubSpot.

Culture & Benefits

• Founding role in the launch of the Spanish market with direct influence on regional strategy, team culture, and market footprint.
• Collaborative, fast-moving environment with autonomy, trust, and flexibility.
• Opportunity to shape local market adaptations, payment setups, and evolving processes.
• High learning and growth pace within a mission-driven company focused on the experience industry.

Hiring process

• Applications are reviewed on a rolling basis.
• Preferred start date: October or November.