Customer Success Coordinator (Italian Speaker)

Location: Barcelona, Spain — hybrid

Company

hirify.global provides sustainability ratings, scorecards, and actionable insights that help companies manage environmental, social, and ethical risks.

What you will do

• Manage customer-facing and operational activities supporting hirify.global program implementation.
• Deliver platform demonstrations, buyer trainings, program reports, data analyses, and presentations.
• Coordinate with Marketing, Product, Sales, and other departments to resolve customer challenges.
• Help customers communicate with internal stakeholders and suppliers, define actions, and achieve program goals.
• Monitor customer KPIs, improve solution adoption, and optimize solution customization.
• Lead or contribute to internal process projects, customer-focused initiatives, data modeling, and service improvements.

Requirements

• At least 2 years of customer support or account management experience with large accounts in a fast-paced environment.
• Formal education in Supply Chain, Sustainability, Business, or a related field is highly preferred.
• Excellent written and verbal communication in Italian and English is required.
• Strong Excel and data analysis skills, including the ability to turn complex data into actionable insights and presentations.
• Strong organizational skills, autonomy, prioritization, and time management.
• Comfort with Google Suite, Salesforce, AI tools, MS Office, and project management tools; procurement systems or SaaS knowledge is an asset.

Nice to have

• Fluency in French, German, or Spanish.
• Knowledge of procurement systems or SaaS solutions.

Culture & Benefits

• Hybrid work organization with flexible working hours and a remote work from abroad policy.
• Office and IT equipment support, hybrid monthly allowance for electricity and Internet, and meals and transportation vouchers.
• Wellness allowance, professional mental health support, dental benefits, life and accident insurance, and private health insurance.
• Learning and development opportunities, sustainability events, community involvement, employee-led resource groups, and peer recognition.
• Paid employee volunteer day, community service and personal days, paid moving day, and summer hours in July and August.

Hiring process

• Submit a CV in English; every application receives a response.
• Interview and assessment processes can be adjusted to accommodate candidate needs.